Frequently Asked Questions (FAQ)
Listed below are a series of commonly asked questions from patients when dealing with our practice and facility. After reviewing these, if you need additional information, feel free to call us at 203.407.3500.
Is there a physician on call after hours?
Yes, we are on call 24 hours a day, 7 days a week. Call our main number, 203.407.3500, for assistance. Please note that prescriptions are refilled during office hours only. For new injuries or reinjured body parts requiring afterhours care, our urgent care clinics are open evenings during the week. They also offer weekend hours.
Will I need a referral to schedule an appointment?
We generally do not require a physician referral to our office for the purpose of scheduling an appointment with one of our physicians, unless this is a requirement by your insurance carrier.
Do you offer Telehealth appointments?
Yes, we offer telehealth appointments for both existing and appropriate new patients. Please click here to learn more.
Are you seeing new patients and what age range do you see?
We are currently accepting new patients and we treat all ages.
What is your policy for releasing records?
We have release forms in each office; otherwise you can write in a request that includes your personal information as well as information on where records are to be sent. Please see feel free to download our medical release form at this location.
Is parking available and free at all locations?
Yes. In New Haven, we will validate your parking stub.
What hospitals are you affiliated with?
We are affiliated with St. Raphael’s Hospital, Yale New Haven Hospital, CT Orthopaedic Institute at MidState Medical Center, Bridgeport Hospital Milford Campus, Griffin Hospital, Middlesex Hospital and Guilford Surgery Center. Additionally, we also have our own Connecticut Orthopaedics Surgical Center in Branford at 84 North Main Street.
How are emergencies handled after hours?
If you have a medical emergency, call 911 or go to the nearest hospital. Be sure to give the hospital the name of your treating physician so we can be contacted directly. All other non-emergency calls for existing patients are handled by our on-call physician at 203.407.3500 or via any of our orthopaedic-specific Urgent Care – Walk-Ins located in Branford, Essex, Hamden and Orange. Call 203.407.3550.
Do I need to bring my X-rays if they are negative?
Yes, all X-rays/MRI/ct-scans on CD or film that are pertinent to the part of body being seen, need to be brought in with the patient.
Can my minor child come to the appointment alone?
All minors need to be accompanied by an adult.
Why do I have co-pays?
Your co-pays are part of a contract between you and your insurance carrier that we honor.
How do I refill my prescription?
You may call your doctor’s assistant or you may call your pharmacy and they will request a refill from your doctor.
Are the doctors board certified and what are their credentials?
Please refer to each physician’s profile page to better understand your doctor’s credentials. You can find our provider profile pages by clicking here.
Do you have a wheelchair and are you handicap accessible?
Yes
What Insurances do you accept?
Click here to view our list of accepted insurances.
Why do I have to fill in forms again if I am already a patient?
Some forms are used to evaluate your current medical condition and medical history to assist in the management of your care. And at a minimum, all forms need to be updated at least once a year.
Why do you need to copy my license?
This is a new federal requirement due to insurance fraud and identity theft.
What happened to The Orthopaedic Group, Center for Orthopaedics, Orthopedic Health, Shoreline Orthopedics and Sports Medicine and The Orthopaedics and Sports Medicine Center?
All of these practices have merged with us to form Connecticut Orthopaedics, the largest independently-owned medical practice in Connecticut.