We all live busy lives and can – patient convenience is an important component to the overall delivery of health care. What we’re trying to do is bring the high level expertise to one location. Orthopaedics, like all different kinds of medicine, are broken into sub specialties. And so, as we move forward into a more modern delivery system. But, you want to be able to do is to bring the various elements of a service line together. So, that the patient has somewhat of a one-stop shopping type of capability. It’s very convenient to be this close to the doctors. They’ll come over and explain the surgery to us and the patient at the same time. So, that we can understand why maybe the shoulder is stiffer than another one. When the doctor comes and explains it – it kind of enlightens everybody. Where the patients are coming from into this space they’re very happy. It’s a much more fluid and patients um – can move from equipment to equipment – or space to space, or room, and with their therapists, and we’re not bumping into each other. It’s very nice. (Laughter) The Sun – it’s sunny it’s – bright, it’s the things that you want it to be – a happy place! Patients need that um, positive, sunny energy. There’s really a tremendous convenience factor for this community to have a comprehensive Medical Center that represents the highest quality of care right here in their local community.
New technology, service delivery model and convenience hallmarks of new COS office.
With over 20 years of service to the Meriden-Wallingford community, Connecticut Orthopaedic Specialists (COS) now has the ability to deliver an even higher quality of orthopaedic care through its brand-new office at 701 North Colony Road in Wallingford. COS designed the newly constructed medical facility to deliver comprehensive orthopaedic care in a more convenient and patient friendly environment.
The new facility was designed to enhance the patient experience by making the waiting area more spacious, offering more exam rooms and having X-ray services available right onsite. “It’s a tremendous convenience factor for this community,” noted Glenn Elia, CEO of Connecticut Orthopaedic Specialists, “Meriden and Wallingford now have a comprehensive medical center that represents the highest quality of care that you can find anywhere in the state, right in their local community.”
One feature of the new facility is that the clinical area and STAR Physical Therapy, a division of COS, are now located on the same floor, which allows for better integration of patient care. “Patients are very happy here. It’s much more fluid,” suggested Diane Griffin, Director of STAR Physical Therapy. “Patients can move from equipment to equipment or space to space, and we’re not bumping into each other. It’s sunny, it’s bright, it’s everything we’d want it to be, and a really happy place. Patients need that positive energy.”
Further, because COS has some of the highest quality orthopaedic doctors in the state, the patient experience is even more positive. “The experience matters, and that’s really important,” explained Elia. “The experience of the providers ultimately results in a high- quality patient experience.”