THIS PAGE WILL BE UPDATED REGULARLY AS NEW INFORMATION IS AVAILABLE.
UPDATED AS OF: 11/1/2020
At Connecticut Orthopaedics, there is nothing more important than the health and well-being of our patients, employees and community. During this time of uneasiness, as Coronavirus impacts our daily lives, we want to assure you that we remain committed to providing the high quality and compassionate care you have come to expect from your caregivers at Connecticut Orthopaedics. We are here for you.
In accordance with the latest CDC guidelines, we ask that all patients please wear protective cloth face coverings to all appointments. Click here for updated guidelines.
- For CO Urgent Care/Walk-In hours click here. For pre-registration, questions or inquiries call – 203.678.2402
- ALL office locations are now open.
- In an effort to ensure timely and safe care for our patients, CO is offering telehealth visits for those patients who are unable to come to the office. To learn more click here.
We know you have questions and we hope the following will answer your questions as well as provide peace of mind. These Q&As will be updated regularly as the situation changes and new questions surface.
If you have a question that is not answered below, please do not hesitate to call us.
Q: WHAT IS CONNECTICUT ORTHOPAEDICS DOING TO KEEP PATIENTS AND STAFF SAFE?
A: Our primary focus at Connecticut Orthopaedics continues to be our commitment to the well-being of our patients, staff and the community we serve. For your safety, we have customized protocols based on the latest CDC guidelines and reworked the patient experience to limit exposure. To view a safety message from Dr. Patrick Ruwe, the President of Connecticut Orthopaedics, click here.
The following office procedures have been put in place to protect our patients and staff members:
- Patients will be asked screening questions upon scheduling an appointment. Those same questions will be asked again on day of appointment to ensure there have been no changes.
- Patients and staff are required to wear a mask at all times upon entering the building.
- Remote check-in is now available. Patients may remain in their vehicle or outside until we are ready to receive them for their appointment.
- Preemptive patient screening, temperature checks will be taken for anyone entering our clinics and operatories – all patients, visitors, employees, and providers.
- If someone has a temperature of 99°F, he or she will be asked to wait 24hrs and monitor their temperature to see if it increases.
- If it is 85°F or hotter outside and a patient’s temperature is 99°F or higher, a 10-15 min. cool down period will be given before temperature is taken again.
- If temperature is still 99°F or higher, patient will not be seen.
- If temperature lowers, then patient will be able to be seen.
- Patients will be asked to wash their hands when upon entering the exam room.
- Greater time is being allowed between patients to reduce contact time with others.
- Increased cleaning in our offices, waiting and exam rooms. We will be paying close attention to areas that are touched frequently, such as doorknobs.
- Hand sanitizer available throughout our offices for use as needed.
- Any Connecticut Orthopaedic providers or team members who meet any of the CDC exposure guidelines above will be required to follow the CDC guidelines for testing and quarantine.
- As appropriate, Connecticut Orthopaedics has made arrangements for non-clinic staff to work from home as our way to help limit exposure and slow the spread of the virus.
- We are limiting travel and face-to-face meetings for all employees.
Q: WHAT IF I TRAVELED OUT OF CONNECTICUT RECENTLY?
A: If you have traveled to a “hotspot”, one of the states listed on the Governor’s Travel Advisory listing https://portal.ct.gov/Coronavirus/travel within the last 14 days, you will be required to self-quarantine at home for a full 14 days from the date that you returned to CT prior to being seen for an appointment in one of our offices.
Q: I’M NOT FEELING WELL. SHOULD I STILL COME FOR MY APPOINTMENT?
A: If you’re not feeling well, we strongly encourage you to reschedule your appointment. However, if your orthopaedic situation is urgent, please call us in advance so we may be prepared. For non-urgent appointments, rescheduling plays a significant role in helping to slow the spread of any virus whether it is Coronavirus or the flu. Most importantly, if you reschedule, you WILL NOT be charged a missed visit fee.
Q: IS IT OKAY TO BRING SOMEONE WITH ME TO MY APPOINTMENT?
A: To keep everyone safe and protected, we are working to minimize the number of people coming into our clinics and operatories. We are asking that only the person being seen for the appointment be present in the building and that family members/friends/drivers wait outside or in a vehicle. There will be an exception made if the patient is a minor or requires a translator. For any other circumstance, please call the office prior to your appointment.
Q: MY PRIMARY CARE DOCTOR CONSIDERS ME TO BE A HIGH-RISK PATIENT, BUT I DON’T FEEL SICK. SHOULD I RESCHEDULE?
A: First and most importantly, if your orthopaedic situation is urgent, please call us in advance so we may prepare and provide the appropriate guidance. Your well-being is our priority. However, the CDC recommends rescheduling your appointment if you meet one of the following criteria:
- You have symptoms of COVID-19 (fever, cough, or shortness of breath) or have been in close contact with someone who has symptoms
- You know you have been exposed to COVID-19 or have been in close contact with someone who has been exposed
- You have recently traveled to China, South Korea, Japan, Iran, Italy or any country in Europe including Britain, Ireland and Scotland or have been in close contact with someone who has traveled there
- You are a high-risk patient* (*defined by CDC as older adults – 60 years or older – or if you have chronic medical conditions like heart disease, diabetes or lung disease)
Please reschedule your appointment and remember, you WILL NOT be charged a missed visit fee.
Q: HOW WILL I KNOW IF THERE IS A CHANGE TO MY CARE SCHEDULE – CONSULTATION APPOINTMENT, SURGERY, FOLLOW-UP OR PHYSICAL THERAPY?
A: First, you are always welcome to call us with any questions about your care or care schedule. But, rest assured we will be proactive in all communications related to your care.
Q: WHERE CAN I GET UPDATED INFORMATION FROM CONNECTICUT ORTHOPAEDICS?
A: We are offering several sources for updated information.
- This Q&A page will continue to be updated regularly.
- Follow us on your favorite social media channels – Facebook and Instagram – for updates
Q: ARE THERE THINGS I SHOULD BE DOING THAT COULD BE HELPFUL DURING THIS TIME?
A: If you have health concerns beyond orthopaedic care, we strongly suggest you talk with your primary care provider. We continue to encourage our patients, employees, friends and family to practice safe and simple behaviors being recommended by the CDC (www.cdc.gov/COVID19) and WHO (https://www.who.int/).
- Wash your hands (two “Happy Birthday” verses)
- Avoid placing your hands on your face, mouth, nose or eyes
- If soap and water are not readily available use an alcohol-based hand sanitizer with at least 60% alcohol
- Cover your coughs and sneezes with a tissue and throw the tissue in the trash
- Clean and disinfect frequently touched surfaces and objects
- Avoid close contact with people who are sick
- Limit your exposure to large crowds