Medical Secretary

Website ctorthopaedics Connecticut Orthopaedics

Moving forward together

The Medical Secretary serves as the administrative member of a Physician’s team. This position fields patient calls, schedules surgeries, and stays abreast of all administrative patient needs in a fast-paced organization.

Essential Responsibilities:

  • Surgical Scheduling, including coordination with patient Insurance Authorizations
  • Managing the physician’s heavy call volume, largely patients requiring appointments, prescription renewal, worker’s compensation notes, FMLA paperwork, etc.
  • Coordination with physician and clinical MA
  • Coordination with various surgical sites
  • Working heavily on the computer in the EMR (required high level skill) to accurately document necessary patient information
  • Ensuring test results are received prior to surgery, responsible for reviewing tests and distributing appropriately to outside providers, facilities, etc.
  • Coordination on the clinical floor with front desk, Xray staff, physician
  • Preparing paperwork, x-rays, and other documents as needed for the physician to be available to take to surgeries
  • Handle attorney record requests or other correspondence
  • Locate and print all documents or orders in the fax que for the provider to sign off on and file and/or fax back to the appropriate location
  • Handle medical record requests from patients, attorneys and insurance companies
  • Process all incoming and outgoing mail for the provider and gather signatures when needed

Skills and Abilities:

  • Demonstrate knowledge and compliance of all HIPAA regulations
  • Proficient computer skills, especially in EMR systems
  • Excellent written and verbal communications skills and outstanding phone etiquette
  • Ability to problem solve and work as a member of a team
  • Knowledge of medical terminology
  • Ability to adapt

Experience/Educational requirements:

  • Experience in a Medical Administrative role – 2+ years, Orthopedic experience is a plus
  • Experience working in an EMR (electronic medical record)
  • Ability to work well on a team, take direction from multiple people, adapt to changing priorities quickly without issue
  • HS Diploma required
  • Working knowledge with Microsoft suite of products (Word, Excel, etc.)
  • Strong Communication skills
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