Medical Call Center Associate

Website ctorthopaedics Connecticut Orthopaedics

Moving forward together

Job Summary: The Call Center Representative position is the entry point for patients to engage with the practice and request information or an appointment. Management of phone calls and appointment requests are of high priority to meet the patient’s objective for calling while providing exceptional customer service.

Essential Responsibilities:

  • Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patients
  • Managing appointment requests for websites
  • Registering patient into practice management system
  • Navigating provider schedules to schedule new or follow-up appointments
  • Knowledge of scheduling rules meeting provider team expectations
  • Operation of computer and its applications to meet job expectations

Skills and Abilities:

  • Ability to communicate effectively and clearly across all departments and to patients
  • Time management on phone calls
  • Ability to multitask in a high call volume call center
  • Strong aptitude in the use of computer applications
  • Exceptional interpersonal skills
  • Capability to navigate computer applications while speaking with patients

Experience/Educational requirements:

  • High school diploma or equivalent required
  • Minimum 1 year of experience in customer service or call center environment


  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
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