Connecticut Orthopaedics is seeking an IT desktop support technician to work in a managed services environment, providing support to more than 1,500 end points spread across 25 locations. We offer a professional, congenial work environment, professional development, and a comprehensive suite of benefits. If you are interested in joining a dynamic team of IT professionals, we encourage you to apply.

Job Responsibilities:

• Maintain desktop workstation environments for fleet of > 500 Computers, 145 Laptops and 250 Thin Clients
• Duties include imaging, diagnose, repair, or replace
• Patch Management of OS and 3rd Party applications
• Lead technical resource supporting over 600 IP Phones
• Modify extensions, Lines, hunt groups, paging and ACD
• Liaison with Telco support vendor and carrier
• Application Support: Create and maintain antivirus policies, Ensure thin clients (mobile and fixed) are kept at latest certified framework
• Telco: Maintain current inventory and Firmware Version
• Coordinate with Phone Vendor as necessary
• Maintain inventory of public and local numbers
• Liaison to Radiology for supporting communications with PACS for all assets, maintain connections with all modalities
• Responsible for oversight and maintenance of all printing services (network and local attached).
• Support Engineering Services with troubleshooting network assets
• Assist Level 1 Support Team on escalated tickets
• Positive outlook
• Exceptional communication skills, both verbal and written
• Deep thirst for learning and sharing knowledge with others
• Interest is basic website maintenance and innovation
• Strong problem solving skills
• Coordination with HR for onboarding and offboarding of employees
• Ability to multi-task
• Attention to detail and follow through

Education Requirements:

• Minimum of two years’ work experience with an IT Services company or commensurate experience in the field of networking and security
• Associates Degree or better
• A+ Certification
• Network Plus certification helpful but not required

Experience:

• Help desk: 2 years (Preferred)
• IT Services: 2 years (Required)