Administrative Support Manager

Website ctorthopaedics Connecticut Orthopaedics

Connecticut Orthopaedics, New England’s largest privately owned Orthopaedic practice is growing! If you are interested in growing your career in administrative support and management, excellent work/life balance and competitive pay, we are looking for someone like you.

Job Summary: The Administrative Support Manager will oversee and manage a group of Medical Assistants and Medical Secretaries supporting the clinical and surgical administrative needs of physicians. This position will be tasked with working with physicians, ancillary support staff and peers to monitor, modify and deploy workflows that return positive results. 

Essential Responsibilities:  

  • Management of Medical Assistants and Medical Secretaries  

  • Manage annual reviews and timecards of Medical Assistants and Medical Secretaries  

  • Assist Operations Coordinator with scheduling  

  • Participate in initial and ongoing training in collaboration with Training and Education Specialist  

  • Review provider team administrative functions to identify efficiencies/deficiencies to encourage or modify workflows    

  • Support and assist provider Medical Assistants and Medical Secretaries in problem solving  

  • Create and implement provider schedule templates   

  • Electronic Health Record Super User  

  • Support and promote company culture and initiatives   

  • Review monthly benchmark reporting with Director of Administrative Support to identify where support maybe needed 

Skills and Abilities 

  • Excellent communication skills 

  • Exceptional EMR and related applications (Phreesia, OBERD, Updox, Ambra) knowledge. EPIC preferred a plus. 

  • Ability to be creative and resourceful with scheduling  

  • Have an in-depth understanding of the clinical operations 

  • Strategic & critical thinking 

  • Excellent computer skills 

Experience/Educational requirements:  

  • EDUCATION: High school graduate or GED is required; Bachelor’s in healthcare, management, or related field is preferred.   

  • EXPERIENCE: Management experience preferred, EHR super user 

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